FAQ for Engrosvarer.dk (English)
Welcome to our FAQ section. This section is designed to provide precise and professional answers to frequently asked questions from business customers and retailers. Please feel free to contact us if you have any additional inquiries.
General Questions About Wholesale
What does wholesale entail, and how does it work?
Wholesale refers to transactions where goods are sold in larger quantities to businesses or professional retailers. It is an efficient solution for companies looking to achieve savings and ensure a continuous supply to their inventory.
Who is eligible to shop at Engrosvarer.dk?
Engrosvarer.dk exclusively serves business customers, retailers, and other professional entities. Transactions with private consumers are not permitted.
What advantages does wholesale offer compared to retail?
Wholesale provides businesses with access to competitive prices and larger quantities, optimizing their supply chain and contributing to a more cost-effective operation.
About Products and Assortment
What product categories does Engrosvarer.dk offer?
We specialize in non-food products such as toys, children’s stationery, and cellophane bags. Our assortment is curated to meet the needs of professional buyers.
Do you offer product samples?
As a rule, we do not offer product samples. However, special circumstances can be discussed on a case-by-case basis.
Can Engrosvarer.dk source products not in the assortment?
If your business requires products outside our current assortment, we are happy to explore possibilities through our network of suppliers.
What is your concept regarding bulk lots?
Bulk lots refer to larger quantities of goods sold as a single unit. This provides our customers with significant savings and reduces administrative purchasing efforts.
How do you ensure the quality of your products?
At Engrosvarer.dk, quality is a top priority. Our toys are tested by SGS, a leading global inspection and certification company, to ensure compliance with applicable legislation. This quality assurance provides our customers with added security and peace of mind.
How do I ensure competitive pricing?
Our fixed low prices are designed to be competitive, eliminating the need for special offers or discounts. You can always be confident that you are buying at the market's best price.
Ordering and Payment
What is required to place an order?
To shop at Engrosvarer.dk, you must create an account as a business customer. Once your account is verified, you will gain access to prices and ordering functions.
Is there a minimum order requirement?
No, there is no minimum order requirement. However, we offer free shipping for orders over 1500 DKK excl. VAT.
What payment methods are supported?
We accept bank transfe and EAN invoicing. Alternative payment solutions can be arranged if needed.
Are your prices exclusive of VAT?
Yes, all prices on Engrosvarer.dk are listed exclusive of VAT. Your invoice will specify the VAT amount.
Shipping and Delivery
What shipping options do you offer?
We collaborate with reputable carriers to ensure timely and secure delivery. You will receive a tracking number to monitor your shipment.
Do you deliver outside Denmark?
Yes, we provide international delivery. Contact us for details about shipping rates and delivery times to your destination.
When is shipping free of charge?
We offer free shipping on all orders exceeding 2500 DKK excl. VAT.
Return Policy and Customer Service
Can goods be returned?
We do not accept returns. However, if there are defects or issues with delivered products, please contact us immediately so we can find a solution.
How do you handle complaints?
Complaints are processed promptly and professionally. Please send us an email with your order number and a detailed description of the issue.
How can I contact customer service?
Our customer service is available via email and strives to respond to all inquiries promptly.
Legal and Commercial Terms
Do you offer volume discounts or rebate agreements?
We do not offer rebate agreements, as our business model is based on fixed low prices, ensuring transparency and equal terms for all customers.
How are special agreements handled?
We do not enter into special agreements, as we prioritize a uniform pricing policy for all customers. However, we are happy to produce exclusive products and packaging for larger customers.
Technical Support
How do I create a business account?
Go to "Create Account" on our website, fill in your company details, and submit the application. You will receive a confirmation once your account is approved.
What should I do if I experience technical issues with the website?
If you encounter technical issues, please contact us via email with a description of the problem and any error messages.
How is my data protected during payment?
We use advanced SSL encryption to ensure that all payment and customer information is handled confidentially.
Trends and News
How can I stay updated about Engrosvarer.dk?
Subscribe to our newsletter or follow us on social media for information on new products and market updates.
What trends do you see in the wholesale industry?
Quality assurance, digitalization, and sustainability are key trends in the industry. We constantly work to adapt to these developments to meet our customers' needs.